Support & Services

SPT Group Support and Service Centre for edpm

SPT Group offers worldwide fit-for-purpose support and services for all our edpm installations based on actual needs. Upon acceptance of site installations, our customers enter into a Support & Service Agreement (SSA) to maintain the investments and ensure that the expected benefits and outcome are fulfilled year after year of operation.

Typical Support and Services

- Technical and operational support
- System and model tuning
- Site maintenance when required
- Mirror installation in SPT Group Support and Service Centre
- Storage/backup
- In-house knowledge/education
- User training
- System changes and extensions
- Software upgrades
- New functionality development
- 24/7 support and operational services
- Related flow assurance services
   - Design and verification
   - Operational procedures
   - Troubleshooting and optimisation
   - Operational guidance
   - Flow assurance surveillance

The pictures show the SPT Group Support and Service Centre for edpm in Oslo, Norway.